Don't believe your uber driver

When he tells you something too good to be true. Don't believe him when he says, Oh, they have a different metric, if you're waiting in traffic to get to Penn Station from Queens it'll only be 5-10$ more to drive all the way to Maplewood. Don't think you should be a trusting person. Don't believe him when he says "oh, it's not worth it for me as the driver to go to NJ coz I have to pay the tolls back, you'll save train fare and have a relaxing ride" (while he gets honked at twice, swerves too much, rides up the breakdown lane, passes a car on a double line on Prospect "for going too slow" etc.etc.) Listen to the distrustful voice inside your head. Laugh in his face when he asks you to give him 5 stars. Ask him if he's kidding.

So I'm out $90 for not listening to my gut. You don't have to be. 

Off to find the Uber complaint line....

When you choose "estimate my fare..." in the app, it will almost always estimate $80+ from Manhattan.

$90 sounds right. I've paid $150 during peak hours.

send a reply to your invoice explaining what you were told. They are extremely responsive and customer-friendly. And always use the fare estimator and snap a screenshot of it before travel.

It never gave me an estimate my fare somehow, or else I didn't see it. And we changed the destination from Penn to Mwood, so I didn't see an estimate of that fare either. And it was a total of $154 but I can expense the $60 to Penn from Queens. Now if I could just get my dignity back...grrrr

there's always an option to estimate and when you decided on re-route, you should check it. I always snap it too just in case. If you were lied to, reach out and report the incident.

Thanks. I reported it. We'll see. 

I was recently in Manhattan.  We checked the estimated fare on Uber and it was $190-$240.

Here we come, NJ Transit!

Ouch, sorry @addiemoose. It's funny -- last week I wasn't able to get a fare estimate, either. FWIW, Times Square to Millburn at around midnight was $89.

Well, when the uber business model is to be the cheapest, maybe this is what you get.

777-7777 is a flat fee of $65 plus tolls 

But some of the most annoying TV commercials ever.

one nice email back from uber saying the driver would be spoken to, they asked more info about the trip, and every time i email em back it's undeliverable (3x now) so I re-entered the complaint...waiting...wanting at least a partial refund.

got a full refund. after about 5 emails. satisfied customer. PS the ceo's email is 

travis@uber.com
Travis Kalanick

but I didn't have to accelerate it that high up the flagpole. all caps seemed to work.

They are typically VERY responsive and customer-friendly.  Not surprised you got a refund.